We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To return your item, the item must be in the same condition that you received it; no damages and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at inquiries@kimkhap.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at inquiries@kimkhap.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) can not be returned or exchanged. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will gladly exchange all merchandise purchased from our store within 30 days. All exchanges must be in original condition and must be accompanied by a receipt. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.