Kim Khap's Guarantees

General Guarantee

Kim Khap Gems & Jewelry is committed to your total satisfaction of quality, craftsmanship, level of customer service and value for your money. Because of the confidence we have in our jewelry, we stand behind it with a 1 year guarantee. We guarantee everything we make, repair or sell from the date of delivery/purchase. If you take normal care of your jewelry purchase, let us examine it every 6 months for free, allow us to service it if necessary, for an appropriate service charge. We also recommend that our customers have their jewelry; pearls, diamonds, and gemstones, appraised every 3-5 years and be covered by a jewelry rider on their homeowners insurance.

Specific Guarantee

We have a specific item guarantee on our ring sizing, tightening and checking. We can only guarantee ring sizing for 30 days from the date of delivery/purchase of the ring, and can only guarantee our ring sizing from the customer’s finger. We cannot be given another ring to go by for size and be accurate. If we size the customer’s actual finger and the size is incorrect, we will resize the customer’s ring at NO charge within 30 days from the date of delivery. We charge a small fee to check and tighten stones and will warranty against stone loss for 1 year as long as the stones are not set as described in the below paragraphs, under “Not Guaranteed.” We warranty ring sizing, 0 to 4 stones, as long as the stones are set to our standards and established practices. Special sizing may not be included in guarantee.

Not Guaranteed

Pearls, by nature, are organic and tend to deteriorate over time. Likewise, certain accessories are constructed from material such as rubber and leather, which have a limited life span. Using proper care, you should enjoy years of pleasure from these items.

Our store uses the highest jeweler’s standards and long established practices used in the industry; therefore, we cannot guarantee items that do not meet these requirements, such as: Glued items • Enameling • Lead solders that do not have a special “patch” support • Gold or Rhodium plating • Loss of any prong set stone that has 3 or less prongs • Loss of any stone over .50 ct: (unless they are set in platinum)

-- Prong set stones that have thin prongs, missing prongs, or stones that are set crooked, leaving a much shorter prong on one side of the stone than the other.
-- Bead setting where the beads are badly worn or some beads are missing or stones that are crooked, leaving part of the girdle of the stone to be sticking up beyond the surface of the metal.
-- Channel setting where either the channel is very thin, torn, not straight across the stones or there is no support underneath the channels to hold them together. Example: No cross wires or support to keep the channel from pulling away leaving the stone loose and can possibly fall out
-- Bezel setting where the bezel is too thin or torn, or the stone is set crooked and not all of the stone is held in by the bezel.
-- Laser drilled and fracture filled diamonds are the responsibility of the customer to disclose to our jewelers. Our jewelers take these stones in for repair, cleaning, checking and tightening at the customer’s RISK.
-- Color and Clarity enhanced gemstones are also at the customer’s risk, and must be disclosed to our jewelers before any work is performed.
-- Kim Khap Gems & Jewelry recommends that you have your jewelry insured at all times.

We do not assume responsibility of the loss of a single diamond/gemstone above a .50ct

We can only guarantee items that we actually repair, not ones that we visually inspect.